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DECKLIGHT FAQ's

 

How do I place a decklight order?

In order to give you the lowest possible pricing for decklights, we DO NOT accept any forms of charge payments. We wholesale directly to contractors. However, we do sell to individuals that make payment in the form of Check or Money Orders made Payable to:   Custom Deck Supply

 

Why don't you take charge card orders?

If we accepted charge payments, your end cost would be inflated by bank fees, transaction percentage fees, monthly fees, etc. and we would not be able to sell our lights at the price we do. We have been accepting personal and business checks as long as we have been selling lights and have never had a complaint. 

What is the run time on the solar light?
The run time will vary based on the season. During the summer months, the solar light will run for up to 14 hours. During the winter months, the shorter daylight hours, as well as cloudy days, will reduce the run time to approximately 3-6 hours.

How long will the Solar lights last?
The LED bulbs are designed to last a lifetime, as is the solar collector. These are of the highest quality and latest technology available today. The batteries are 1.5V NiCad batteries. These will last approximately 1000 cycles, or roughly three years. Batteries are warranted for one year. Replacements can be purchased locally.

My solar light will not light up?
The most common issue is the battery. It takes up to three weeks for a new solar unit to cycle to full capacity. Winter months will effect this cycle time as well, if installed in the middle of winter. To test a solar unit, remove the NiCad batteries, and install AA alkaline batteries. Cover the entire solar collector to test the unit. If the unit lights up, replace the NiCad batteries.

How many lights can I install on a transformer?
Up to 50 lights. See transformer section. For further detail, read the transformer instruction sheet included with the transformer.

What type of bulb is used, and where do I get replacements?
The bulb is a standard automotive brake light bulb, and can be purchased at any auto parts store.

Can a dimmer switch be used?
Dimmer switches are not effective on low voltage lighting.

Can the light output be reduced on the low voltage light?
A 7.5 watt bulb is available to reduce the light output if desired.

Some lights appear dimmer than others, what do I do?
This is a result of wiring issues. Primary due to longer distances from the transformer (200 or more feet). There are several different wiring schemes to address and/or correct this. Please refer to the transformer instruction manual to correct.

I have low voltage landscape lighting; can I add Decklights to this?
Generally, the answer is no. It is best to start from scratch, for two reasons: First, the transformer likely has less wattage output than is necessary for the Aurora Deck lights. In addition, landscape lighting usually uses 18-gauge wire, which is too light for the Aurora Deck Light product. Using this will cause a drop in wattage, making the lights appear dimmer.

Can I change the glass style in the light?
Yes, glass can be purchased separately to change between the styles. This includes new Tiffany Opalescent Glass in red, white, blue, and green

Can I put the lights on an inside switch?
Yes. To do so, the outlet that the transformer plugs into must be wired to the desired switch. The transformer is then placed in "manual mode", operated by the light switch.

What is the product warranty?
The Aurora Deck Light product is warranted against manufacturer defect for a period of one year. Product replacement is provided at no charge during this warranty period. Product must be returned  for inspection at customer expense. Aurora Deck Lights does not provide for any labor costs related to product warranty.

What if my product is out of warranty?
Aurora Deck Lights would like to insure long-term customer satisfaction. In the event that there are product related issues after the first year, Aurora Deck Lights will address these on a case-by-case basis.

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